1. Scope and parties
These terms are between the participating business and Seaa’s legal operator, which must be identified before acceptance. Seaa supplies booking and operations software. The business—not Seaa—supplies the booked court, room, equipment, service, or specialist and enters the service relationship with its customer.
2. Guided free pilot
- The planned pilot lasts 90 days for one location and up to 12 resources or specialists.
- No setup or subscription fee is charged during the agreed pilot. No paid plan starts automatically; price and commercial terms require express written agreement.
- Seaa may limit participant numbers and features to keep the pilot supportable. The agreed end date, named contacts, and success measures belong in the pilot order form.
3. Offline payment boundary
Until an approved online provider is activated, customers pay the business directly by cash or bank transfer. Seaa displays the amount due and the business’s instructions, but does not hold funds, verify a transfer, or promise bank settlement. Only authorised business staff may record receipt after independent verification. The business is responsible for refunds, reconciliation, receipts, taxes, and disputes for offline payments.
4. Business responsibilities
- Provide accurate identity, contact, tax/document, schedule, availability, resource, price, capacity, payment, cancellation, and localized terms information.
- Keep credentials secure, require appropriate staff roles, notify Seaa of access changes, and review audit/security alerts.
- Obtain a valid basis for customer data, publish required notices, respond to rights requests, and use Seaa only for lawful bookings.
- Verify configurations and complete mobile staff/customer UAT before sharing the public link.
- Do not use Seaa for emergency, medical, hotel/chalet, door-access, regulated financial, illegal, discriminatory, or high-risk activity unless separately agreed in writing.
5. Service operation and changes
Seaa aims to provide a reliable pilot but does not promise uninterrupted availability. Maintenance, security response, provider outages, and necessary changes may affect access. Seaa will use reasonable efforts to communicate material planned changes and restore service. Preview or simulated functions must not be represented as production provider acceptance.
6. Data protection and confidentiality
Each party must follow the applicable privacy law and protect confidential information. The business is normally controller for customer booking data and Seaa is its processor; those duties, subprocessors, security, assistance, deletion/return, incidents, and audits must be set out in a signed data-processing agreement before real customer data is processed. Seaa is independently responsible for its own account, security, and contract administration data.
7. Intellectual property and feedback
The business retains its names, logos, content, catalogue, and customer data. Seaa retains the software, design system, documentation, and platform technology. The business grants the limited rights needed to host and display its submitted material. Pilot feedback may be used to improve Seaa, but Seaa will not publicly identify the business as a customer without permission.
8. Suspension, termination, and export
Either party may end the free pilot on written notice, subject to the final order form. Seaa may suspend access for a security threat, unlawful use, material breach, or risk to another tenant. Before normal termination, the business should export its permitted data. Seaa will return or delete personal data according to the DPA, retention law, and backup cycle; termination does not erase records the business must legally retain.
9. Warranty and liability
The final agreement must state the mandatory warranties, exclusions, remedies, liability cap, excluded losses, security/data-breach allocation, third-party-provider risks, and treatment of wilful misconduct or other liability that cannot legally be limited.
10. General terms and contact
The final agreement must identify governing law, venue, notice method, assignment, severability, order of precedence, amendments, and the complete contracting entity. Send questions about the pilot through our contact form.
Contact form